Terms of Purchase
Last Updated: October 24, 2026
These Terms of Purchase explain the conditions for buying commuting warmth accessories from rovexarov.
Shanxi Fenlu Biotechnology Co., Ltd. operates the store and is the seller for purchases placed through it.
1. Before Placing an Order
Check the selected style, color, size and quantity, together with the product description and delivery information.
A photograph may show coats, bags or other styling props that are not included. A set includes only the pieces expressly listed on its product page.
Fabric composition and care requirements vary between items. A statement about one scarf or glove does not apply automatically to every accessory.
Minor screen-related color differences do not excuse a product that is materially different from its description.
You must provide accurate checkout information and be authorized to use the selected payment method. We may request reasonable verification where necessary to address a payment or fraud concern.
2. Prices and Checkout Totals
Prices are shown in the currency identified in the store and at checkout. The free-shipping threshold in these policies is expressed in United States dollars (US$).
If another currency is offered, the applicable checkout conversion must be displayed before payment.
Your checkout total shows the item price after applicable discounts, shipping charges and taxes collected on the order. A discount applies only under the conditions stated with that offer.
Later price changes do not alter an accepted order.
Free standard shipping applies when the merchandise subtotal is US$39 or more after discounts and before shipping and taxes.
For a merchandise subtotal below US$39, the applicable shipping fee is calculated and displayed at checkout before payment.
3. Payment and Order Acceptance
Use one of the payment methods offered at checkout. Payment providers may perform their own authorization and security checks.
An automated receipt acknowledges that the order was submitted. We accept the order when we send a dispatch confirmation, unless we expressly accept it earlier.
If an item is unavailable, a payment fails, an address is unsupported or a clear pricing error prevents fulfillment, we will explain the issue.
We will not substitute a different item or charge a corrected higher price without your agreement.
If we cannot fulfill an order after collecting payment, we will cancel the affected part and refund it promptly within any applicable legal deadline.
4. Order Changes and Cancellations
Email service@rovexarov.com promptly with your order number and requested change.
We will try to accommodate requests before fulfillment processing begins. Once fulfillment has begun, a change or cancellation is not guaranteed. After dispatch, the Return Policy generally applies.
An ordinary cancellation we approve carries no separate cancellation fee.
We will initiate the refund to the original payment method within 5–10 business days after approval, or sooner where the law requires. This processing period does not extend a mandatory refund deadline.
5. Processing and Delivery
We currently ship to eligible addresses within the United States.
Standard order processing is 1–3 business days after payment confirmation.
Estimated transit time is 7–15 business days after dispatch.
Processing and transit are separate periods. The estimated combined period is therefore 8–18 business days.
Orders may be fulfilled by partner facilities, and a shipment may originate outside the United States. Our business address does not identify a US warehouse.
Read the Shipping Policy for tracking, split shipments and help with delays or loss.
If we cannot dispatch within the stated time, we will notify you, provide a revised estimate and offer the applicable choice to agree to a delay or cancel for a refund. We will obtain consent where required rather than treating every delay as automatically accepted.
6. Returns and Product Problems
You may request an eligible preference-based return within 30 calendar days after delivery.
The Return Policy explains condition requirements, return instructions and shipping costs. Brief indoor checking for fit is treated differently from wearing an item for a commute.
For a damaged, defective, incorrect, incomplete or materially misdescribed item, contact us for an appropriate remedy at no additional cost attributable to our error.
These rights are not replaced by the standard change-of-mind rules.
For an eligible return, refunds are issued to the original payment method within 5–10 business days after the returned item reaches the designated facility. Inspection is included in that period.
If no return is required, the period runs from refund approval. Mandatory shorter deadlines prevail.
7. Consumer Protections and Disputes
Nothing in these Terms excludes mandatory warranties, product safety obligations, remedies for non-delivery or other non-waivable rights.
We do not exclude liability where doing so is prohibited by law.
The laws of the People’s Republic of China govern these Terms, subject to mandatory consumer protections applicable where you live.
A court with jurisdiction under applicable law may hear a dispute. You do not waive a legally protected local forum or remedy by ordering from us.
The version accepted for your purchase governs that order unless applicable law requires otherwise. Changes to future offers or policies do not retrospectively remove agreed benefits.
8. Seller and Purchase Support
Keep your confirmation email for reference. Purchase-related questions may be addressed to the seller below.
Brand Name: rovexarov
Legal Company Name: Shanxi Fenlu Biotechnology Co., Ltd.
Business Address:
Room 112, Jiexiu Rural e-Town Public Service Center, 15 Beitan East Road, Beitan Subdistrict, Jiexiu City, Jinzhong City, Shanxi Province
Customer Support Email:
service@rovexarov.com
Customer Service Phone:
+86 354 722 3300
Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.