Contact Us
Last Updated: October 24, 2026
Shanxi Fenlu Biotechnology Co., Ltd.
The company operating rovexarov
rovexarov is owned and operated by Shanxi Fenlu Biotechnology Co., Ltd.
We handle questions about commuting warmth accessories, purchases, deliveries, returns and the website through the contact channels below.
Company and Contact Details
Brand Name: rovexarov
Legal Company Name:
Shanxi Fenlu Biotechnology Co., Ltd.
Business Address:
Room 112, Jiexiu Rural e-Town Public Service Center, 15 Beitan East Road, Beitan Subdistrict, Jiexiu City, Jinzhong City, Shanxi Province
Customer Support Email:
service@rovexarov.com
Customer Service Phone:
+86 354 722 3300
Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
When to Expect a Reply
We aim to respond to emails within 1–2 business days.
Messages received outside service hours are reviewed during the next service period.
Holidays and unusually high volumes may affect response times, but they do not extend your legal deadlines or make a request late when you sent it on time.
Email is useful for order records and photographs. If you cannot reach us by telephone, email your request so we can review the details.
Your telephone provider may apply international calling charges.
What to Include in Your Message
For an existing order, provide:
- Your order number.
- The email address used at checkout.
- The item concerned.
- A short explanation of the assistance you need.
If the confirmation is unavailable, tell us enough to help locate the purchase.
Do not email full card numbers, security codes, passwords or unrelated identity documents.
For a fit, material or care question, include the product name or link and the measurement or detail you need clarified.
Please contact us before ordering if your purchase depends on a particular material, feature or arrival date.
Damaged or Incorrect Deliveries
Tell us if an item is damaged, defective, wrong, incomplete or materially different from its description.
Photos of the accessory, packaging or label may help.
If you cannot provide photographs, describe the issue and we will discuss a reasonable alternative. An unboxing video is not required to receive assistance.
Order Changes and Returns
For a cancellation or address correction, email promptly.
We will try to act before fulfillment processing begins. Once that has begun, changes or cancellations are not guaranteed.
Shipped orders generally follow our Return Policy.
Contact us before mailing a return so we can provide the appropriate facility, country and instructions.
The business address above is not a retail shop or an automatically authorized return destination.
Privacy Requests
For information requests, corrections, deletion requests or other privacy concerns, email service@rovexarov.com and identify your request as privacy-related.
We will apply the verification and response requirements relevant to your location.
Further Information
Our FAQ answers common product and order questions.
The Shipping Policy and Return Policy describe delivery, return postage and refund timing. The Privacy Policy explains how customer information is handled.
You may contact us directly without first reading every page.