Return Policy

Last Updated: October 24, 2026

rovexarov provides the following process for returns, refunds and issues with commuting warmth accessories.

Shanxi Fenlu Biotechnology Co., Ltd. operates the store and handles these requests.

1. Return Window

Request a preference-based return within 30 calendar days after delivery by emailing service@rovexarov.com.

The date you send the request counts. A timely request does not become late because we reply later.

If delivery is disputed, tell us so we can review the actual delivery circumstances.

Statutory remedies for defective or misdescribed products may continue beyond this voluntary return window. Nothing here shortens a mandatory cancellation or withdrawal period that applies to you.

2. Condition of a Preference-Based Return

For a change-of-mind, color or fit return, keep the item:

• Clean and unwashed.
• Unaltered.
• In its original saleable condition.
• Complete with included pieces.
• With original tags where supplied.

A brief indoor fitting is permitted if it leaves no signs of use. Wearing gloves, a hat or a scarf for a commute is use, rather than an indoor fit check.

Return original packaging where reasonably available and pack the item securely. Missing outer shipping packaging alone does not automatically disqualify a return.

If a condition problem affects eligibility, we will explain the reason rather than apply an undisclosed deduction.

For a set, return all included pieces for a full preference-based return of that set. A fault in one component will be considered on its own merits and does not automatically require you to buy a replacement set.

3. Starting a Return Request

Email service@rovexarov.com with:

• Your order number or other reasonable proof of purchase.
• The item you wish to return.
• The reason for your request.
• Relevant photographs where available.

Photos can help with a defect or incorrect item. An unboxing video is not a condition of assistance.

If photos are unavailable, describe the problem so we can discuss another reasonable way to assess it.

We aim to respond within 1–2 business days.

Once eligibility is reviewed, we will provide the return destination, any authorization details and packing instructions.

Please contact us before posting so your package reaches the correct facility. Keep the mailing receipt and available tracking until the return is complete.

4. Return Destination

Our business address is not an automatically authorized return destination.

The appropriate return facility may differ from our business office and from the original dispatch location. Our reply will identify the destination, including its country, before you send anything.

If you need to know the likely return destination and cost before buying, email us with the product and your delivery country.

Do not assume a domestic US return facility is available.

We will disclose the applicable destination and any customer-paid return cost information before you commit to the return arrangement.

Contacting us for instructions does not waive a statutory right to return.

5. Return Shipping Costs

Preference-based returns

For an eligible preference-based return, you pay the return postage.

We do not charge a restocking fee.

Original outbound shipping charges are generally not refunded for a preference-based return, except where applicable law requires otherwise.

If standard outbound shipping was free, we do not retrospectively deduct an undisclosed outbound shipping fee from the refund.

Damaged, defective, incorrect or materially misdescribed items

If an item arrives damaged, defective, incorrect, incomplete or materially different from its description, we will arrange an appropriate return, replacement or refund without making you bear reasonable costs attributable to our error.

Where a return is necessary, we will provide a prepaid method or agree to reasonable reimbursement in advance.

6. Product Problems and Exclusions

Contact us promptly if something is wrong with an item.

Do not continue using a product if doing so could worsen damage or make use unsafe. Photographs of the item, label or packaging may help our assessment, but we will not require unsafe handling.

If personalized goods, gift cards or final-sale items are offered, any preference-return restriction must be stated before purchase.

A discount alone does not make an item final sale. No such restriction removes remedies for a defect, a wrong item or a material discrepancy.

Damage caused by misuse or care contrary to supplied instructions may fall outside a preference-based return or product-fault remedy.

We will assess the circumstances and explain a decision. Ordinary wording about knit variation is not a reason to dismiss a genuine defect.

7. Refund Method and Timing

For an eligible return, we will inspect it and issue the approved refund to the original payment method within 5–10 business days after receipt at the designated return facility.

Inspection takes place within that period and does not restart the clock.

If no physical return is required, the same period runs from refund approval.

We will explain any refusal or adjustment with the relevant reason.

If a bank or payment provider needs additional posting time after we initiate a refund, we can provide confirmation of issuance.

Mandatory shorter refund deadlines take priority over our standard processing estimate.

8. Exchanges and Cancellations

Ask us whether a direct size or color exchange is available.

If it is not, you may use the eligible return process and order the preferred option separately. The availability and price of the replacement order will be shown before payment.

For cancellation, email as soon as possible.

We will try to cancel before fulfillment processing begins. After that point, cancellation is not guaranteed. Dispatched orders generally follow this Return Policy.

An ordinary cancellation we approve has no separate cancellation fee. Its refund is initiated within 5–10 business days after approval, subject to any shorter legal deadline.

9. Return and Refund Contact

Keep a copy of your request and our instructions. For assistance, use the contact details below.

Brand Name: rovexarov

Legal Company Name: Shanxi Fenlu Biotechnology Co., Ltd.

Business Address:
Room 112, Jiexiu Rural e-Town Public Service Center, 15 Beitan East Road, Beitan Subdistrict, Jiexiu City, Jinzhong City, Shanxi Province

Customer Support Email:
service@rovexarov.com

Customer Service Phone:
+86 354 722 3300

Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.