Shipping Policy
Last Updated: October 24, 2026
This policy sets out how rovexarov orders move from payment confirmation to delivery.
The store is operated by Shanxi Fenlu Biotechnology Co., Ltd., which remains your point of contact for shipping assistance.
1. Shipping Destinations
We currently accept orders for eligible delivery addresses within the United States.
We do not currently offer delivery to destinations outside the United States.
Address eligibility is checked at checkout. Coverage for Alaska, Hawaii, US territories, PO boxes and military addresses depends on the available carrier service. These destinations are supported only when checkout offers a delivery method for the entered address.
If an accepted order cannot be delivered to its destination, we will contact you and arrange cancellation and a refund if no agreed alternative is available.
2. Processing Before Dispatch
Standard orders are processed within 1–3 business days after payment confirmation.
This period covers order preparation and packing. It is separate from the carrier’s transit time.
Business days exclude weekends and relevant public holidays.
If payment verification, inventory problems or seasonal volume prevent dispatch within that period, we will notify you and provide an updated estimate.
Where required, we will request your agreement to the delay or give you the option to cancel the unshipped order for a full refund. We will not use an open-ended delay notice to remove that choice.
3. Estimated Delivery Time
After dispatch, standard delivery is estimated at 7–15 business days.
Including normal processing, the estimated combined period is 8–18 business days after payment confirmation.
These are estimates rather than a guarantee of arrival on a particular day. Weather, customs, carrier disruptions and local delivery conditions may affect transit.
If you need an item for a particular trip or date, contact us before ordering. An inquiry alone does not establish a guaranteed arrival date.
4. Shipping Charges
Orders with a merchandise subtotal of US$39 or more qualify for free standard shipping.
The subtotal is calculated after discounts and before shipping and taxes. An order totaling exactly US$39 qualifies.
For a merchandise subtotal below US$39, shipping is calculated and displayed at checkout before you pay.
Any separately offered expedited service has its own disclosed charge and estimate. Standard free shipping does not automatically include an upgrade.
5. Fulfillment Locations and Separate Packages
Orders may be prepared through partner fulfillment facilities according to inventory and destination.
Fulfillment may take place outside the United States. Our business address is not a representation of a local US dispatch location, and the dispatch location can differ between orders.
Some orders may arrive in separate packages. We will provide the available tracking information for those shipments.
We do not add an undisclosed shipping charge merely because we choose to split an order.
6. Tracking Your Order
After dispatch, we will send a shipping confirmation with the available tracking number or link to the checkout email address.
The first scan may appear after the carrier receives and processes the parcel. If tracking is missing or the link does not work, email us with your order number.
If tracking stops updating for an extended period or delivery exceeds the stated estimate, contact us so we can investigate with the carrier or fulfillment partner.
You do not have to resolve a carrier claim alone before asking us for assistance.
7. Lost Parcels and Disputed Delivery
For a parcel lost before successful delivery through no fault of the customer, we will arrange an appropriate replacement at no extra cost or a refund.
We will explain the investigation and next steps rather than leave a claim pending indefinitely.
A “Delivered” tracking scan does not automatically end your claim.
Check the indicated drop-off location, household members or building reception if appropriate, then contact us if the parcel remains missing.
We will review available delivery evidence and the circumstances before deciding on a resolution. We will not reject a request solely because the tracking page says “Delivered.”
8. Address Errors and Unsuccessful Delivery
Check your delivery details before payment.
If you spot an error, contact us immediately. We will try to correct it before fulfillment processing begins, but changes are not guaranteed after that point.
If a package is returned because of an address error, refusal or missed collection, we will review the cause with you.
Where an additional reshipment cost is justified by a customer-supplied error, we will disclose it and obtain agreement before reshipping.
A carrier or seller error will not be treated automatically as the customer’s responsibility.
9. Taxes and Cross-Border Charges
Taxes and other charges that we collect are shown at checkout.
If an import charge is payable separately on a cross-border shipment, its basis and the customer’s responsibility must be disclosed before purchase.
We will not use this policy to impose an undisclosed charge after checkout. Contact us if a carrier requests an unexpected customs or brokerage payment.
10. Shipping Assistance
For tracking, delay or delivery concerns, include your order number and a short description.
We aim to reply within 1–2 business days during the service schedule below.
Brand Name: rovexarov
Legal Company Name: Shanxi Fenlu Biotechnology Co., Ltd.
Business Address:
Room 112, Jiexiu Rural e-Town Public Service Center, 15 Beitan East Road, Beitan Subdistrict, Jiexiu City, Jinzhong City, Shanxi Province
Customer Support Email:
service@rovexarov.com
Customer Service Phone:
+86 354 722 3300
Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.