Privacy Policy
Last Updated: October 24, 2026
This Privacy Policy describes how personal information is handled when you browse rovexarov, place an order or contact customer support.
Shanxi Fenlu Biotechnology Co., Ltd. is the operator of rovexarov and the controller of the customer information it determines how and why to process.
Reading this policy is not, by itself, consent to optional marketing, analytics or advertising. Where consent is required, it must be obtained through a separate valid choice.
1. Information Associated With Your Visit or Order
Depending on the features you use, the store processes the following categories:
Contact and delivery details
Your name, email address, delivery and billing addresses, and a telephone number if supplied for delivery or support.
Order information
Selected items, sizes, quantities, prices, payment status, shipping records, returns and refunds.
Communications and submissions
Support messages, product questions, photos you send to explain an issue, and reviews you choose to submit.
Account information
Details needed for an account, if account functions are enabled.
Device and activity information
IP address, browser and device characteristics, pages viewed, referral information, and cookie or similar identifiers according to the technologies enabled and your choices.
Payment providers handle payment credentials through their own secure processes. We receive the transaction information needed to operate the order.
Do not send full card numbers, security codes or passwords to our support email.
2. How We Use Personal Information
We use relevant information to:
- Accept and process payments.
- Prepare and deliver orders.
- Send order confirmations and tracking updates.
- Respond to product and customer service questions.
- Administer cancellations, returns and refunds.
- Maintain available customer accounts.
- Secure the store and detect fraud.
- Meet accounting, legal and dispute-handling obligations.
Where enabled and permitted, activity information may support performance analysis, advertising measurement or relevant promotions.
Promotional email requires the permission or other lawful basis applicable to that communication. Refusing optional marketing does not prevent ordinary order support.
Where a law requires a legal basis:
- Order administration generally relies on contractual necessity.
- Required recordkeeping relies on legal obligations.
- Proportionate security or operational activities may rely on legitimate interests after considering individual rights.
- Optional activities requiring consent rely on that consent.
We do not treat all processing as automatically necessary to fulfill an order.
3. Service Providers and Other Recipients
Our store uses Shopify for ecommerce hosting and related store services.
Payment providers, fulfillment partners and carriers receive the information needed for their roles. Customer support, email, security and technical providers may receive information needed to operate those functions.
If analytics or advertising services are enabled, those providers may receive permitted device, browsing or event information subject to applicable consent and opt-out requirements.
The providers and purposes must correspond to the technologies actually deployed in the store and its applicable privacy controls.
We may disclose relevant information to comply with a valid legal obligation, protect legal rights or handle a business restructuring with appropriate safeguards.
Providers may have their own legal responsibilities. Shopify’s processing is also explained in its Consumer Privacy Policy.
4. Cookies and Privacy Choices
Necessary technologies support functions such as the shopping cart, checkout and security.
Other technologies may remember optional preferences, measure visits or support advertising. Their classification depends on their actual purpose.
Where prior consent is legally required, non-essential technologies must remain disabled until you choose to allow them.
You should be able to select:
- Accept all
- Reject non-essential
- Manage preferences
You should not be forced to accept optional tracking to shop.
Consent can be withdrawn through the available preference controls. These controls must affect the actual scripts and pixels in use.
Where the store presents a Your Privacy Choices or cookie-preferences control, use it to review the available choices.
Browser settings can also limit cookies, although blocking necessary storage may affect checkout.
Email us if a privacy control is missing or not working. A written policy is not a substitute for a functioning consent mechanism.
5. Advertising and US Privacy Rights
Some US privacy laws treat certain disclosures for cross-context advertising as a “sale,” “sharing” or targeted advertising even without payment.
If our configured services involve such processing and an applicable law covers it, you may opt out through the store’s available privacy controls or by contacting us.
Where legally required and applicable, recognized preference signals such as Global Privacy Control will be treated as an opt-out for the covered processing.
The signal’s effect depends on the browser or device and applicable law. It does not mean that processing necessary to complete an order automatically stops.
We do not treat advertising-related sharing as exempt solely because no money changes hands.
Contact us for information about the advertising and analytics services currently enabled.
6. Data Retention and Security
We keep information only for as long as reasonably needed for the purpose involved and any applicable legal requirements.
Relevant factors include:
- Whether an order or return remains open.
- Accounting and legal recordkeeping requirements.
- Applicable dispute periods.
- Fraud prevention and security needs.
- Whether an unresolved support case requires continued access to relevant records.
When information is no longer needed, it should be deleted or de-identified using appropriate processes.
We use reasonable technical and organizational safeguards. No method of transmission or storage is completely risk-free.
Protect your account access and tell us if you suspect unauthorized activity. We will handle security incidents in accordance with applicable obligations.
7. International Processing
Our operator is based in China.
Shopify, payment, delivery and other providers may process information in other countries. Your information may therefore be transferred outside your country of residence.
Where required, transfers will use applicable legal safeguards, such as recognized contractual measures.
You may contact us for information about relevant transfer arrangements.
8. Requests About Your Information
Depending on your location and the law that applies, you may have rights to:
- Access personal information.
- Correct inaccurate information.
- Request deletion.
- Receive a portable copy of certain information.
- Restrict or object to certain processing.
- Withdraw consent.
- Opt out of specified advertising uses.
- Appeal a decision on a privacy request.
Mandatory exceptions may apply, such as retaining records required by law.
Send a request to service@rovexarov.com and identify the right you want to exercise.
We will use proportionate identity checks and respond within the applicable legal period. Do not send unnecessary identity documents before we ask for information reasonably needed to verify the request.
An authorized agent may act where the law permits, with appropriate verification of authority.
If you disagree with our response, reply requesting review or an appeal where available. You may also complain to the appropriate supervisory or public authority.
We will not unlawfully discriminate against you for exercising a privacy right.
9. Marketing Communications and Children
Use an email’s unsubscribe link or contact us to stop promotional messages.
We may still send necessary order, refund, security or service communications.
The store is intended for general retail shopping by people legally able to make a purchase. We do not knowingly seek children’s personal information in violation of applicable law.
Contact us if you believe a child has provided information that requires removal or other protective action.
10. Updates and Privacy Contact
Updates will be dated on this page. We will provide additional notice or seek a fresh choice where a material change or applicable law requires it.
Questions about your data may be sent to the controller below.
Brand Name: rovexarov
Legal Company Name: Shanxi Fenlu Biotechnology Co., Ltd.
Business Address:
Room 112, Jiexiu Rural e-Town Public Service Center, 15 Beitan East Road, Beitan Subdistrict, Jiexiu City, Jinzhong City, Shanxi Province
Customer Support Email:
service@rovexarov.com
Customer Service Phone:
+86 354 722 3300
Service Hours:
Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.